If you feel that the airline does not resolve the issue to your satisfaction, you may want to file a complaint with DOT. There may be a form on the airline’s website for this purpose. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT also requires airlines to let consumers know how to complain to them. DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them. If you can’t resolve the problem at the airport, you may want to file a complaint with the airline. They may be able to arrange meals and hotel rooms for stranded passengers, write checks if you’re bumped from your flight, help with baggage issues, and settle other routine claims or complaints. Airlines have trouble-shooters at the airports, usually called Customer Service Representatives, who can take care of many problems on the spot. AgeWell New York cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.Before you contact DOT for help with an air travel problem, you should give the airline a chance to resolve it. AgeWell New York complies with applicable Federal civil rights laws and does not discriminate on the basis of races, color, national origin, age, disability, or sex. Assistance services for other languages are also available free of charge at the number above. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Note: From April 1 to September 30, we may use alternate technologies on Weekends and Federal holidays. Hours are 7 days a week from 8:00 am to 8:00 pm. Call 1-86 (TTY/TDD: 1-86) for more information. This information is not a complete description of benefits. Enrollment in AgeWell New York, LLC depends on contract renewal. Members may be liable for the cost of services not authorized by their care team.ĪgeWell New York, LLC is a HMO plan with a Medicare and Medicaid contract. If you have any other questions or concerns, please contact us at 1-86 (TTY/TDD 1-80).
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